Privacy Policy

Account and identity information may include name, email address, phone number, profile photo, school, club, or organization affiliation, athlete graduation year, team participation information, and login/authentication data.

Athletic and performance information may include race results, performance marks, training logs, workout data, split times, timing data, team roster information, attendance records, meet registration, event participation, recruiting preferences, and recruiting-related information.

Device and usage information may include device type, operating system, browser information, IP address, general geographic region, app interactions, feature usage, crash logs, and diagnostic information.

Optional wellness and health-related information may be collected only when a user authorizes an integration with a supported third-party health, fitness, or wearable platform. This may include heart rate, sleep metrics, recovery indicators, activity data, oxygen saturation, and other fitness-related telemetry authorized by the user.

Communications and content may include team messages, direct messages, media uploads, photos, videos, support requests, and feedback submissions.

TrackPro uses information to provide and operate the platform, authenticate users, secure accounts, deliver team, meet, recruiting, athlete, parent, staff, and administrative features, generate analytics and performance insights, support AI-assisted summaries and platform intelligence, improve functionality and reliability, facilitate communication between users, provide customer support, prevent fraud or abuse, and comply with legal obligations.

TrackPro may also use aggregated or anonymized information to improve product performance, analytics, and platform reliability.

TrackPro may use artificial intelligence or automated analysis systems to generate athlete performance summaries, team insights, training analysis, recruiting recommendations, operational suggestions, and related platform intelligence.

AI-generated outputs are informational tools only. They are not medical, legal, academic, eligibility, recruiting, or professional advice. Users, coaches, parents, guardians, schools, organizations, and administrators remain responsible for decisions made using TrackPro information.

TrackPro does not sell personal information.

Information may be visible within a user's school, team, club, family account, organization, or authorized TrackPro workspace based on role permissions and product configuration. This may include visibility to coaches, athletes, parents or guardians, staff members, timers, meet hosts, and authorized school or organization administrators.

TrackPro may share limited information with trusted service providers that support platform operations, including cloud hosting, authentication, payment processing, messaging, email delivery, analytics, security, and customer support.

TrackPro may disclose information when required by law, legal process, or government request, or when reasonably necessary to protect users, prevent abuse, enforce agreements, or protect the integrity and security of the platform.

If TrackPro or RedOak Technologies LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

TrackPro is designed for use by athletic programs, including programs involving student-athletes and minors.

TrackPro aims to operate in a manner consistent with applicable student and youth privacy laws, including COPPA, FERPA where applicable, and relevant state student privacy laws.

Parents, guardians, schools, organizations, and authorized administrators may request review, correction, or removal of certain student information where legally applicable.

TrackPro does not knowingly collect information from children in violation of applicable law. Where parental, guardian, school, or organizational consent is required, TrackPro relies on applicable consent pathways and account controls.

TrackPro uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

No digital platform can guarantee absolute security. Users are responsible for protecting their login credentials and promptly reporting suspected unauthorized access.

When an account-deletion request is accepted, TrackPro immediately revokes access on every device and permanently deletes the login, account contact details and preferences, device registrations, account access relationships, account avatars, private wellness and recovery information, athlete-controlled recruiting data, and content authored by the user in private messages.

Official meet results and the minimum competition identity needed to understand them may remain as durable sports records. Limited school, club, program, roster, attendance, training, and compliance records may also remain when maintained independently of the login for an authorized institutional or legal purpose. TrackPro disconnects retained records from the deleted login and removes unnecessary account details.

Minimized program recruiting decisions are retained for 24 months; minimized support records for 12 months after closure or deletion processing; general security records for 12 months; confirmed abuse or fraud records for 24 months after closure; minimum purchase and subscription evidence for seven years; and a non-identifying deletion receipt for three years. A documented legal hold or legal requirement may extend an otherwise applicable period until released.

Ordinary account deletion is targeted within seven days. Processor cleanup, a documented hold, or complex institutional review may take up to 30 days. Account deletion does not automatically cancel an Apple App Store or Google Play subscription.

Deletion may be requested in the installed app under Me or Account, then Delete Account. People who cannot sign in may use the public deletion resource at https://www.trackpro-es.com/data-deletion or contact support@trackpro-es.com to request deletion or review of retained personal information.

Depending on location and applicable law, users may have rights to access, correct, delete, restrict, or export certain personal information.

Users may also withdraw consent for optional integrations, including supported health, fitness, wearable, or third-party account connections.

Requests may be submitted through TrackPro support channels. TrackPro may need to verify identity and account authority before completing certain requests.

TrackPro may integrate with third-party services such as payment processors, authentication providers, analytics providers, email providers, cloud hosting providers, health or fitness platforms, wearable platforms, and communication tools.

Use of third-party services may be governed by those providers' own privacy policies and terms. TrackPro is not responsible for third-party privacy practices.

TrackPro may use cookies, local storage, session storage, pixels, analytics tools, and similar technologies to maintain login sessions, improve user experience, measure platform usage, support security, prevent fraud, and understand product performance.

Users may control certain cookie settings through their browser or device settings, although disabling some technologies may affect platform functionality.

TrackPro may update this Privacy Policy periodically. Updated versions will be posted within the platform or on the TrackPro website with a revised effective date.

Continued use of TrackPro after an updated Privacy Policy becomes effective means the user accepts the revised policy.